Guest Experience Supervisor

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Additional Information

Job Number 26118321

Job Category Rooms & Guest Services Operations

Location Campo Santa Maria del Giglio 2467, Venice 30124, Italy VIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 28.212 Annual salary

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine,



personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Experience Supervisor (Front Desk)

This is full-time position, 5 days a week with 2 days off.

Key Responsibilities Summary

Guest Services & Check-In Operations
- Manage guest check-ins by verifying identity, processing payments, assigning rooms, and issuing keys.
- Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
- Assist staff with expediting problem payments (e.g., problems processing credit card).
- Follow up with guest regarding satisfaction with guest-related issues.
- Resolve payment issues and follow up on guest satisfaction.
- Re

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/860xvr