02 ott - Veneto
Altro
Vertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua.
Core Responsibilities
Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
- Service Planning & Execution
Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
- Customer Relationship Management
Communicate and confirm service dates with customers for centralized planning accounts
Maintain ongoing dialogue with customers to understand their scheduling preferences
Respond to customer and engineer calls for queries and task reassignments
Update customer web portals with required PM visits completion reports and information
- Documentation & Compliance
Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
Ensure proper use of ERP system and Mobile Field Service tools
Comply with ITC policy and ensure all trade compliance controls are executed
Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventory
- Financial Management
Update purchase orders for subcontractors according to Company Policies for scheduled Non-Contract activities
Invoice non-contract activities to customers following customer requirements and Italian Fiscal law
Escalate capacity and material issues to the Customer Engineer Manager and Purchasing Manager
Schedule activities to subcontractors with sufficient capacity and capability, choosing the lowest-cost option that can complete the activity within the month
Resolve customer disputes affecting payment
- Performance & Continuous Improvement
Achieve KPI targets for overtime, PM completion, and engineer productivity/efficiency
Provide proactive reporting on outstanding PM visits
Implement improvement plans in cooperation with the Service Operations Manager and supervisors
Job Requirements
School Background: secondary technical school
Language skills: Native in the local language
Technical / Functional skills
Minimum 5 years working experience (1 for graduates)
Computer Literate: All office associated programs, ERP systems
Able to manage people and coordinate/run projects
Well organized and able to work under pressure
Attitudes
Customer service oriented; Telephone skills; ability to organize time
Time Travel Needed
No Travel
OUR CORE PRINCIPALS
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Full-Time & Tempo parziale Employment:
SALARIED The anticipated salary range for this role in the Milano, Italy locality is between € 25,037 to €37,556 gross per year [IF ROLE IS NON-EXEMPT: (based on a 40-hour work week)]—salary ranges for other geographic localities may vary. Certain roles are eligible for additional benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the initial interview.
Compensation ranges are determined based on objective, gender-neutral criteria including skills, experience, and job responsibilities.
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