02 ott - Roma
NTT America
Who we are
We are looking for a Middle-Senior Backend Developer / Support Engineer to provide L2/L3 engineering support for SAP Power Designer. You will investigate complex customer issues, debug and maintain backend components, develop and validate hotfixes, perform root-cause analysis, and contribute targeted product improvements in a long-term enterprise support environment. You will work in an English-speaking, distributed product-support organization serving SAP stakeholders and enterprise customers. The role combines hands‐on backend development with operational support: incident ownership, customer‐focused investigation, maintenance engineering, and continuous improvement. Collaboration will span development, support leadership, architecture, and service delivery.
What you'll be doing
Analyze and resolve L2/L3 product incidents Reproduce issues and perform structured root-cause analysis Debug C#/. NET and C/C++ components Develop, test, and validate hotfixes and maintenance changes Investigate customer-reported defects and performance issues Document findings, fixes,
and reusable troubleshooting guidance Contribute focused feature and product-quality improvements What you'll bring along BSc/MSc in Computer Science or related field 5-7 years of software development experience Strong hands‐on C# and. NET development skills Practical C or C++ development and debugging experience Solid SQL and relational database knowledge Experience with SAP Power Designer Comfortable owning technical investigations end to end Power Shell or VBScript scripting skills Balances code quality with timely incident resolution Familiarity with data‐modelling tools and concepts Communicates clearly with customers and distributed teams Enterprise software or product‐support experience Works effectively as an individual contributor Experience supporting long‐lived desktop or backend products Strong troubleshooting and analytical problem‐solving skills Experience with Agile development met
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