Manager-Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8647yy

At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe's leading experience brand, we are entering an exciting new chapter—evolving from a gift box company into an experience company. Your mission, as an Account Manager, is to help us strengthen relationships with existing partners and uncover new business opportunities.

In this role, you'll be in daily contact with partners—primarily via phone and online meetings—to assist with questions, explore growth potential, and build long-term, trust-based relationships . You'll act as a key point of contact and advisor, preparing tailored business reviews and using your creativity to transform market trends into new product ideas . Collaboration with local and international colleagues will be part of your daily work, and you'll be expected to manage account retention, identify upselling and cross-selling opportunities, and ensure partner satisfaction while aligning with company goals.

The Account

Manager's daily duties are evaluated across the following dimensions: You must establish and maintain long-term client relationships based on trust and serve as the main point of contact and trusted advisor for partners. Plan and execute quarterly business reviews (BR) for top accounts and groups. You are responsible for retaining clients and growing account value through effective relationship management.

You must identify and pursue upselling and cross-selling opportunities within existing accounts and develop and present partner-specific business reviews to maximize results for all stakeholders. Top 50, flagship accounts)



and achieve quarterly contract targets. Resolve issues promptly using correct processes and training materials.

You will be required to analyze client data to identify growth opportunities and provide thoughtful recommendations to clients based on their needs and market trends. Review BI reports weekly and analyze partner performance KPIs. Provide actionable recommendations based on data and market trends.

Participate in gap-closing plans and strategic portfolio analysis. The role requires you to manage multiple client accounts with structured weekly and daily plans, with strong organizational skills and pay close attention to detail in client communications and contract terms. Use Salesforce tasks and tools for prioritization and ensure 100% training completion.

Collaborate effectively with Marketing, Ops, Finance, and Product teams. Share feedback and participate in at least one cross-department project per year .

Market

Insight and Innovation Attend fairs/events when possible and propose innovative partnership formats. Proven experience in account management or B2B sales, preferably in hospitality, travel, or leisure. Ability to conduct quarterly business reviews and provide data-driven insights.

Analytical mindset with proficiency in BI tools and Salesforce. Opportunity to join an international and growing experience company permanent contract/tempo pieno salary range: 28,5k/30k gross annual salary (RAL) depending on experience and skills Annual variabel bonus: 20% of gross annual salary ticket restuarant 8€ per working day 2 days per week Employee discount on Smartbox products and corporate benefits platform

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8647yy