Guest Services Representatives
Pubblicato il 02-10-2026 - Altro in Castello d'Aviano
About the position
This position is located at the Mountain View Lodge. This is a NAF (Non-Appropriated Fund) position assigned to the 31st Force Support Squadron at Aviano AB, Italy. This position has a schedules tour of duty that will require evening, weekend, and holiday work hours.
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
Key Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
Requirements & Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
Which agency is hiring for this position? This position is with U.S. Air Forces, Europe, Department of the Air Force.
What is the salary for this position? The posted pay range is $15 – $15.5/hr.
What is the application deadline? Applications close on 2
What is the work schedule? This is a 0-40 hours per week. position.
Who is eligible to apply? This position is open under the 'Public' hiring path. xkiyazw
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