Front Desk Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/865n11

30th September 2026 Job Title:

Job closing: 30th September 2026 Job Title: Front Desk Administrator Status: Permanent Grade: 2 Hours: Tempo pieno: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:45-18:15 Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (5)

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim Of Role Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Key Responsibilities Efficiently manage high volume of patients and visitors at the reception desk

Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.

Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date

Check patients into appointments and promptly update the computer system.

Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician





Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.

Guide patients in booking appointments online

Follow established protocols and policies

What we're looking for!

Education to at least GCSE Level, including English and Maths, or equivalent

Evidence of customer service training or qualifications is desirable.

Knowledge using a suite of GP Clinical Systems

Knowledge of healthcare signposting and care pathways is desirable

Proven experience as a receptionist in a fast-paced environment

Excellent communication skills.

Strong listening abilities and the capacity to ask open questions to understand patient need

Willingness to learn & develop

Strong team player but also able to use own initiative

What we can offer you! 5 holiday pro rata PLUS bank holidays

NHS pension scheme membership with a 14.38% employer contribution rate

Employee Wellbeing initiatives

Employee Assistance Programme

Cycle to work scheme

Monthly employee award

Investment in developing your skills and progression opportunities, across the Partnership

First consideration for other internal recruitment opportunities

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/865n11