Guest Service Team Leader
Pubblicato il 03-10-2026 - hosco_abroad in Vicenza
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
JOB DESCRIPTION
Duties and Responsibilities:
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described: - To ensure all customers requests are handled quickly and effectively. - To assist and handle checking-in and checking-out of all Hotel guests in a timely and courteous manner. - To ensure all guest telephone calls and messages are handled quickly and effectively.
All guests' messages are presented in accordance with the hotel standard. - To activate a quick response to a guest problem,
and then follow up to ensure the guest is satisfied with the end result. - To come forward with creative ideas and initiative to enhance customer experience. - To ensure that all accounting and legal procedures are carried out in accordance with the hotel policy. - To ensure that all Front Office stationary and stock is available and re-ordered on time. - To perform the room allocation on the system by correctly using all information provided by the reservation dossier. - Correctly monitor and action the Night Audit Report on a daily basis. - To ensure information listed on the Daily Event are correct and reliable. - To continually identifying training requirements within the departments and address these requirements immediately. - To create a smooth and efficient environment for all employees to enable them to execute their job to the highest standard. - To and at all time set an example within the departments r