Assistant Guest relations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/867d28

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature.

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We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together.

Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager.

This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service.

- Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions
- Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences




- Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction
- Train and mentor new team members in guest relations best practices and luxury hospitality standards
- Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery
- Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes
- Handle guest complaints and concerns with professionalism, xkiyazw ensuring swift resolution and follow-up
- Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences
- Manage guest communications, including correspondence, special requests, and pre-arrival information
- Monitor and maintain service quality standards across all guest touchpoints
- Support the coordination of concierge services and arrange bespoke experiences for guests vetrinabakeca

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/867d28