Client Service Director
Pubblicato il 03-10-2026 - TGM Research in Italia
Client Service Director - Market Research at TGM Research
Location: Fully remote, (preferably Italy / Poland / Portugal / Spain)
About Us:
TGM Research is one of the fastest-growing and most innovative market research companies, delivering actionable insights to businesses across industries. Through our online panels, we connect clients with the right participants and deliver high-quality research solutions worldwide.
About the Role:
As Client Service Director, you will own the commercial success of an entire region. You'll lead the Client Service EMEA & America teams, set the sales and account strategy, and be accountable for regional revenue, P&L; and profitability. This is a leadership role for someone who combines a strong market research background with a proven sales track record and experience leading teams.
Responsibilities:
- Own the region's sales targets, P&L; and profitability
- Lead strategic sales initiatives to open new markets and drive sustained revenue growth
- Translate company strategy into action across the regional client service team
- Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
- Lead, mentor and develop the client service team, fostering a culture of excellence
- Set direction on sales and account management to keep clients satisfied and loyal
- Review and approve complex proposals and quotes prepared by junior team members
- Oversee the regional project portfolio, resourcing and timelines
- Set sampling strategies and contribute to fieldwork quality standards
- Provide senior oversight on complex, high-profile projects
- Track KPIs and territory performance, identifying ways to reduce costs and improve margins
- Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services
What We're Looking For:
- 5-10 years in market research, online panels or a related industry
- Proven track record in sales and business development