Front office agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/868qve

Front Office Agent - CARDO ROMA, AUTOGRAPH COLLECTION
Hosco
Roma
Overall Job Purpose -The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests' pre-arrival, in house and after departure. - When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention. - Processing check‑ins, check‑outs, guest requests and enquiries. - Focusing on delivering exceptional standards of customer service - Cash and Key security and control. Competencies ? Excellent Communication Skills ? Initiative and the Anticipation of needs ? A warm, people-oriented demeanor ? A team-first attitude ? Flexibility, problem-solving skills and multi-tasking ability ? Positive outlook and outgoing personality Qualifications, Skills & Experience ? Fluent in both Italian and English.



Knowledge of additional languages is a plus ? Strong understanding of front desk, guest services ? Great conversational skills and teamwork-oriented Candidate profile Education and Experience Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces. Preferred: ? Has demonstrated the ability to always work on behalf of Guests ? Has demonstrated the ability to work with other Team Members ? Successful track record of working in a collaborative/matrixed environment Principal Accountabilities Maintaining Guest Services and Front Desk Goals 1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in compute

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/868qve