Team Leader- Customer Service Administration
Pubblicato il 03-10-2026 - Thermofisher Scientific in Monza
Work Schedule Standard (Mon-Fri)
Environmental Conditions Office
Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION: As a Team Leader in Customer Service Administration, you'll contribute to operational excellence while leading and developing a team. This role combines leadership responsibilities with hands‑on operational management, focusing on tender administration, contract management, and process improvement initiatives. You'll coordinate cross‑functional projects, ensure compliance with quality standards,
and implement effective solutions to enhance service delivery. This position provides the opportunity to contribute to business growth while developing your leadership skills in a global scientific organization committed to making the world healthier, cleaner, and safer.
REQUIREMENTS
- Advanced Degree with no prior experience required, or Bachelor’s Degree plus 2 years of experience in Service, Customer Service, Operations, or team coordination, with demonstrated ability to coach and develop staff.
- Preferred fields of study: Business Administration, logistics, or a related field.
- Experience working in regulated environments and knowledge of cGMP is preferred.
- Strong Service management and coordination skills , including scheduling service activities, prioritizing requests, and ensuring timely resolution of customer needs.
- Experience with service contracts, quotations, renewals, and related administrative processes is pre