Technical Support Engineer | SAJ Electric | Italy
Pubblicato il 03-10-2026 - SAJ Electric in Como
SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in power generation and industrial automation. Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (R&D;) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies.
Tasks Key Responsibilities
- Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
- Deliver after-sales technical support , troubleshooting installation, commissioning, communication, software and product-related issues.
- Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
- Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
- Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D; teams.
- Support local product testing and validation , including firmware, software, compatibility and system integration testing.
- Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
- Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.
Requirements
- Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
- Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
- Good understanding of PV systems, inverter