CUSTOMER SERVICE OFFICER

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86aeox

Entry Level (less than 2 years)
Level of Education : High School/GED
Job Type : Full-Time/Regular
Years of Experience : Up to 2 Years
Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.
As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.
The Customer Care Representative reports directly to the Customer Care Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner.
Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.




~ Assist walk-in customers with plan/claim questions.
~ Answer email inquiries from members, employers, and providers.
~ Maintain knowledge of all Summary Plan Agevolazioni manual of plans administered by Consociate.
~ Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
~ Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
~ Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
~ Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
~ Attend required in-service and staff meetings.
~ Preserve the confidentiality of all business-sensit

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86aeox