Executive Housekeeper
Pubblicato il 03-10-2026 - Royal Caribbean Group in Milano
The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.
2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house.
3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards.
4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently.
5. Mentors,
develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning.
6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division.
7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis.
8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.).
9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goal