Senior Application Support Engineer
Pubblicato il 03-10-2026 - Global Blue in Gallarate
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Nature and aim of the position
Global Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group, a leading provider of Global Tourist Tax Free processing services, is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
In this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.
To succeed, you should possess experience in managing applications support teams and have an extensive background with providing application support in a fast-paced environment and a proactive approach to managing application support tasks.
Main Duties and Responsibilities
- Providing software application support as directed by Manager Applications Support.
- Perform analyses of software application functionality and suggest improvements.
- Consult as required with software vendors, software development teams, internal users, and clients to improve application performance.
- Establish root causes for application errors and escalate serious concerns to management.
- Keep records of configuration changes and schedule application updates.
- Document processes and monitor application performance metrics.
- Providing technical support to clients and internal users in other departments.
- Assisting with systems integrations.
- Maintain and update technical documents and procedures.
- Team IT Infrastructure.
- Team Platform and Product Development.
- Team IT Operations Finance.
- Team External Software Vendors.
Minimum qualifications
- Minimum 3-year L2 Application Support experience.
- Working knowledge of payment clearing and settlement processes highly desired.
- Working experience with M