Air Logistics Operational Care Specialist
Pubblicato il 03-10-2026 - Kühne + Nagel in Milano
It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.How you create impactManage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
Follows the communication concept for effective communication with stakeholders.
Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in internal systems, including financial data.
Review and clarify operational instructions if there are conflicts or deviations with regulatory requirements, routing, tracking and tracing, rate information, or other discrepancies.
Promptly report problems,
operational disputes or discrepancies to the direct supervisor.
Collaborates with all partners/suppliers, gateway, warehouse, customs teams, and external parties as needed.
Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered.
Active participant in process improvement identification, and implementing changes.
Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations. What we would like you to bringAt least one year of experience in a similar role.
Excellent communication and organizational skills when dealing with stakeholders both internally and externally.
Knowledge of air logistics and its industry specific guidelines. A IATA DRG certification is an advantage.
Adaptable and eager to work in a dynamic environment. Fluency in Italian and English.
What's in it for youBy joining the Kuehn