Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86ctk1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy.

This is an opportunity to manage a portfolio of approximately 40–60 Mid-Market customers across their full lifecycle.
You’ll act as a strategic advisor, helping customers translate their goals into measurable business outcomes.
The role combines onboarding, adoption, customer health management, retention, and expansion support.
You’ll collaborate closely with Account Management, Technical Support, Product, Solutions, and Engineering teams.
Success in this role depends on curiosity, strong problem-solving, commercial awareness, and the ability to influence customers.
You’ll also help customers adopt AI-powered solutions while contributing to the evolution of Customer Success practices.
The environment is remote, collaborative, and designed for people who enjoy autonomy, ambiguity, and continuous learning.

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Accountabilities

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers,



serving as their strategic partner throughout the customer lifecycle.

• Lead customer onboarding, including kickoffs, milestone reviews, and guidance toward the first measurable outcomes.

• Develop a strong understanding of customer objectives and translate them into measurable, mutually agreed success plans.

• Provide proactive and consultative guidance through strategic touchpoints and value-focused conversations.

• Monitor customer health and adoption trends, identifying risks early and taking action to address potential blockers.

• Partner with Account Management on retention and expansion opportunities while coordinating with Technical Support, Product, Solutions, and Engineering when additional expertise is required.

• Own customer escalations from identification through resolution, maintaining clear communication and customer confidence throughout the process.

• Advocate for customer ne

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86ctk1