Deputy Manager Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86cu50

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The Position
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.




• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
• Provide recommendations for action based on t

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86cu50