Technical Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86cv8j

Technical Support Engineer Italy
Company: WHES d.o.o.
Location: Remote

WHES is seeking a Technical Support Engineer to join our team and play a critical role in the installation, commissioning, and technical support of Battery Energy Storage Systems (BESS). This hybrid role requires hands-on expertise in deploying energy storage solutions across various applications, as well as strong problem-solving skills and responsiveness to customer inquiries and demands.

Key Responsibilities:
• Provide commissioning support to ensure smooth system start-up and performance.
• Installation and commissioning training development and delivery.
• Coordination of service process (Field Service & Troubleshooting Support and Spare Parts Management).
• Travel to customer and project sites as required to perform and support BESS commissioning, system troubleshooting, fault diagnosis, maintenance, and after-sales service activities.
• Responsible for development and delivery of technical solutions & support activities on time for related market.
• Online Monitoring,



Data Analysis & Reporting via EMS platform.
• Manage customer platform, data and access to enable visibility and coordination.
• Supervise on-going projects. Proactively communicate with related departments about the progress.
• Follow up on the testing results, analyze and summarize data, and provide analytical report in high quality.
• Be creative in finding solutions based on specific customer goals, requirements, equipment, and processing.
• Design and conduct trials both in our internal lab or at customers/partners sites to help optimize installation process.
• Establish good communication with customers, understanding their needs and requirements in order to provide appropriate quality and service.
• Translate customer questions & requirements into product specifications and recommend existing products in order to solve any problem they may have.
• Prepare presentations and technical documentation for internal and ext

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86cv8j