03 ott - Milano
Azienda Anonima
Location: Milan, Italy
Type: Full-Time, fixed term (October to February)
Hours: as per store hours (flexibility required for shifts)
About The brand
Italian luxury womenswear brand, ready to wear & accessories.
Your Role
1. Sales & Business Development:
• Deliver an outstanding customer experience through personalized service and styling advice.
• Process transactions accurately and efficiently
• Support store manager with driving and maximizing boutique sales performance to achieve monthly and yearly targets.
• Support Store manager with monitoring key performance indicators (KPIs) and provide regular reports to senior management, identifying opportunities and challenges.
2. Client Relationship Management (Clienteling) & customer service :
• Cultivate and nurture relationships with VIP clients and develop a loyal client base.
• Support with clienteling activities, encouraging the team to build meaningful, long-term relationships with clients.
• Personally engage with top clients, providing them with personalized service and exclusive access to new arrivals and events.
3. Team management:
• Support store manager to conduct regular training sessions on customer service, product knowledge, and sales techniques.
• Support store manager to manage staff schedule, ensuring sufficient coverage during peak hours and seasonal high-demand periods.
4. Store Operations & Administration:
• Support with daily operations, including opening and closing procedures, cash handling, and inventory management.
• Work with the rest of the team to maintain an organized, efficient back-of-house area, ensuring accurate stock levels and timely replenishment of items.
• Support manager to coordinate with headquarters on inventory needs, store supplies, and any maintenance issues.
5. Visual Merchandising & Boutique Presentation:
• Maintain the highest standards of visual merchandising and store presentation
• Support with seasonal visual changes, special promotions, and window displays to
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