Training Manager
Pubblicato il 03-10-2026 - Marchesi 1824 in Milano
Marchesi 1824 marks the Prada Group's entry into the world of Food & Beverage, enriching the Milanese tradition with the renowned Marchesi patisseries. These icons of history and culture are joined by Bar Luce and Ristorante Torre, exclusive spaces that blend art and gastronomy within the Fondazione Prada.
In our world, history and tradition intertwine with creativity and innovation, thanks to the talent and passion of our team, who contribute to creating a service of excellence and products of the highest quality. These essential elements ensure every experience is unique and unforgettable for our customers
Job Purpose
The Training Manager is responsible for defining and implementing the Training & Customer Experience strategy for Marchesi 1824, across Italy and international markets.
The role combines strategic vision with operational execution, with the objective of developing excellence across Client Service, Product Knowledge and People,
while shaping a distinctive and consistent Customer Journey that reflects Prada Group values and is tailored to the specificities of the luxury F&B; environment.
The Training Manager acts as a key partner to Retail and Store Management, supporting the development of teams, service culture and product expertise, and ensuring the effective transfer of knowledge and brand standards across markets.
Responsibilities
Learning & Development
• Define and implement the Retail Training roadmap for all store roles, in alignment with business priorities and retail strategy.
• Design and deliver induction, technical, product and behavioral training programs, fostering a high-performance and service-oriented culture.
• Develop and oversee blended learning approaches, including classroom training, on-the-job learning, digital learning and Train the Trainer programs.
• Identify learning needs through business analysis, performance feedback and collaboration with Retail and Store Management.
• Monitor training effectiveness through feedb