03 ott - Milano
Vita Health
About Vita Health
Vita Health is building the Health Operating System: an AI-powered platform that turns fragmented health data into a single, personalized plan people actually follow. We pair our AI with a layer of human experts (nutritionists, trainers, and coaches) to help people improve how they eat, move, sleep, and recover, with measurable outcomes rather than vanity engagement.
We deliver this exclusively through organizations — employers, insurance groups, and pharmacy chains — never direct to consumers. Blue-chip companies already run Vita Health for their employees. We are a venture-backed team of around 30 people, scaling fast and deliberately.
Purpose of the Role
People open Vita Health to get healthier, not to learn how an app works. When something is unclear (what a feature does, whether they logged something correctly, why their plan changed) they write to us. When we analysed our support conversations, most of them were not about bugs: they came from people who did not fully understand a feature, needed reassurance, or relied on a human even for simple tasks.
Every one of those moments is a user who is stuck instead of progressing toward their goal, and a signal of where our product is not yet simple or explainable enough.
Today we answer those signals one by one, and too few of them make it back into product decisions. This role exists to close that loop. You will help users get unstuck fast, using AI agents where they are reliable and people where trust is at stake, and you will turn what users tell us into evidence the product team acts on. Over time, the same approach can extend to the HR managers who run Vita Health for their employees.
What You'll Own
• In-app user support. You answer the users who reach us through the app, resolve what you can and escalate the rest. You judge your work by how quickly users are back on track, not by how many tickets you close.
• Our AI support agent. You improve the AI agent that answers users first: filling
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