Customer Service Representative

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Order To Cash (OTC):
- Management of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.).
- Interface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution
- Management of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows.
- Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy etc. while paying attention to the customer request date and manage the order entry process accurately.
- Clarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors.
- Management, transmission or uploading of electronic invoicing requirements and provide documentation if needed or requested by the customer.
- Performing consignment inventory investigations to ensure mistakes,



inaccuracies and discrepancies are highlighted, addressed and resolved in a timely manner.
- Generation of Standard Sales Quotes (where applicable).

Customer Service / Customer Experience:
- Provide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts (e.g. emails).
- Identify and assess customers’ needs to achieve customer satisfaction and loyalty
- Resolve customer requirements by clarifying customer feedback and complaints; determining the cause of the concern; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction per company procedures and standards.
- Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system. Monitor open tasks and cases; manage the case (customer service complaints) closure and follow up with the other depar

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86d2xe