Senior Analyst
Pubblicato il 03-10-2026 - Marsh Mclennan in Milano
Senior Analyst - IT Support 1/2 livello
Location: Milan, Italy.
Responsibilities
- Analyze and resolve first‐and second‐level incidents.
- Prepare, provide support, and deliver laptops and phones used by our employees.
- Manage escalated incidents or requests that require higher technical expertise or the involvement of subject‐matter experts internationally.
- Monitor activities using the internal incident‐management tool ServiceNow (open, manage, and close cases).
- Collaborate with international IT teams and participate in migrations and rollouts.
What you will love
- A close‐knit team.
- Working in a dynamic, collaborative, attentive, and stimulating international environment.
- Supporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees).
- Working in a constantly evolving environment and supporting various IT projects.
- Interacting with various international corporate teams.
Qualifications
- At least 3 years of experience, ideally in an IT services company.
- Good knowledge of the Windows operating system and laptop hardware.
- Demonstrated good interpersonal skills and ability to work in a team.
- Ability to work under pressure, appropriately manage priorities and available time.
- Autonomous, rigorous, motivated, and focused on internal customer satisfaction.
- Ability to summarize and manage multiple issues simultaneously.
- Effective communication.
- Critical thinking, providing suggestions.
Nice to have
- Motivation and a positive mindset.
- Knowledge of the IT world.
- Expertise in providing IT support.
- Focus on internal customer satisfaction.
- A good level of English, both written and spoken.
- Knowledge of ServiceNow, willingness to travel occasionally, and willingness to work on exceptional weekends.
Benefits
- Professional development opportunities, interesting work, and supportive leaders.
- Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, c