Member Service Representative
Pubblicato il 03-10-2026 - Adecco in Roma
Profilo
Adecco
Italia is currently recruiting, on behalf of a prestigious international
banking institution based in Rome, a Member Service Representative to join its
local team.
The successful candidate
will be responsible for delivering a high-quality service experience, building
strong and trusted relationships with customers and supporting them in
identifying the banking and financial solutions that best meet their current and
future needs.
The role combines customer
service, relationship management, banking operations and a commercial approach ,
within a highly professional and international environment.
Key
Responsibilities
Deliver an
outstanding customer experience at every interaction, providing prompt,
professional and courteous assistance.
Build and strengthen
relationships with customers, gaining a clear understanding of their
financial needs through effective questioning and active listening.
Act as a trusted
advisor by presenting the features and benefits of banking products and
services that best meet customers' current and future requirements.
Verify customer
eligibility, support the onboarding process and assist with the opening of
new accounts.
Process and support
applications related to banking and lending products and services.
Investigate and
resolve issues concerning customer accounts and loans, ensuring timely
follow-up and keeping customers informed throughout the process.
Respond to telephone
inquiries, requests and written correspondence in a professional and
effective manner.
Maintain the highest
standards of confidentiality when handling customer and