Customer Resolution Agent
Pubblicato il 03-10-2026 - UPS in Buccinasco
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Job Description
About the Role
As a Customer Resolution Agent, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role,
you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG).
Key Responsibilities
- Manage customer inquiries, complaints, and service requests through various communication channels.
- Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.
- Collaborate with internal departments and external stakeholders to identify and implement effective solutions.
- Maintain accurate records and case documentation in company systems.
- Perform administrative and operational support activities, including data management, reporting, and auditing tasks.
- Support additional projects and business activities as required.
Requirements
- Previous experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role.
- Strong problem-solving and organizational skills.
- Customer-focused mindset with a proactive approach.
- Excellent c