Education Services Operations Specialist
Pubblicato il 03-10-2026 - Emerson in Assago
In This Role, Your Responsibilities Will Be:
• Develop and execute regional Education Services business strategies that support sustained growth and profitability.
• Own and achieve revenue, bookings, margin, utilization, and customer engagement objectives for the assigned region.
• Identify new market opportunities, customer segments, and expansion strategies to increase adoption of training and certification programs.
• Drive pipeline development, forecasting activities, and performance reviews to ensure business objectives are met.
• Partner closely with Sales, Customer Success, and Business Unit teams to position Education Services as a strategic component of customer success initiatives.
• Support strategic account planning and collaborate on opportunities that drive training attachment and expansion revenue.
• Build trusted relationships with key customer stakeholders and executive decision-makers.
• Present compelling business cases, workforce development solutions, and value propositions to customer leadership teams.
• Lead commercial discussions, contract negotiations,
and enterprise training agreements.
• Develop, manage, and grow distributor relationships to expand market coverage and business performance.
• Establish business plans, performance metrics, and review processes for distributors and channel partners.
• Identify, recruit, onboard, and develop Authorized Training Partners across the region.
• Monitor ATP performance, quality standards, customer satisfaction, and business outcomes.
• Conduct partner business reviews, compliance assessments, and capability development activities.
• Influence cross-functional teams and stakeholders to support strategic business objectives.
• Provide market intelligence, customer insights, and business recommendations to leadership and partner organizations.
• Manage customer concerns effectively, ensuring positive outcomes while maintaining strong business relationships.
• Represent Education Services in regional