03 ott - Milano
HCLTech
Job Title: Service Integration & Operations Engineer
Location: Italy, Milan
Employment Type: Permanent, Full‑Time
We are seeking an experienced Service Integration & Operations Engineer to join our team in Milan. This role is ideal for a hands-on technical professional who thrives in complex environments and enjoys deploying, integrating, troubleshooting, and supporting business-critical services. You will work closely with architects, developers, testers, and operational teams to ensure reliable and efficient service delivery.
Key Responsibilities:
• Deploy, configure, integrate, and maintain complex service platforms and applications.
• Support end-to-end service delivery from pre-production validation through live operations.
• Troubleshoot technical issues across distributed systems and perform root cause analysis.
• Analyze logs, metrics, and system behavior to diagnose and resolve incidents.
• Collaborate with cross-functional teams, including development, testing, architecture, and external vendors.
• Drive production readiness, service validation,
and operational excellence initiatives.
• Develop operational procedures, deployment guidelines, and technical documentation.
• Identify opportunities for automation, optimization, and continuous improvement.
Required Skills & Experience:
• Proven experience in system integration, technical operations, deployment, or support engineering.
• Strong Linux administration and troubleshooting expertise.
• Solid understanding of networking concepts, including TCP/IP, DNS, routing, and firewalls.
• Experience with application deployment, configuration management, and production support.
• Proficiency in log analysis, monitoring, and incident management.
• Exposure to scripting and automation tools such as Bash, Python, or Ansible.
• Familiarity with APIs, microservices, containers, cloud technologies, and CI/CD practices.
Preferred Qualifications:
• Experience within Telecommunications, Voice, Messaging, Network Ser
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