03 ott - Italia
JA Europe
*Please send your application documents in English*
Position, Location, Department
Full-time | Italy, Spain | Technical Europe
Position Summary
The Technical Service Engineer BESS is responsible for the on-site installation support, commissioning, grid connection, and after-sales technical service of Battery Energy Storage System (BESS) projects across Southern Europe.
The role acts as a supporting on-site technical representative, working under the guidance of senior service engineers and the Team Lead Service Delivery BESS, ensuring safe, timely, and high-quality project delivery from installation through commissioning, acceptance, and post-installation support.
Reporting Line
Reports to: Team Lead Service Delivery BESS
Major Responsibilities
Site Delivery & Commissioning
• Provide on-site technical support during installation, commissioning, testing, and handover of Battery Energy Storage System (BESS) projects.
• Support senior engineers in supervising installation activities and verifying compliance with technical specifications, quality standards, and safety requirements.
• Participate in system commissioning, functional testing, and grid connection activities under appropriate technical guidance.
• Resolve on-site technical issues related to electrical installation and system integration, escalating complex issues where required.
• Support project acceptance, punch-list resolution, and final technical handover to customers.
After-Sales Technical Support
• Respond promptly to customer technical enquiries via remote or on-site support and ensure timely issue resolution.
• Troubleshoot hardware, software, communication, and system performance issues, with support from senior technical specialists where required.
• Manage after-sales service activities through the service management system, ensuring accurate documentation and timely closure of work orders.
• Coordinate with engineering, product, and technical support teams to resolve technical issues efficie
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