Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86jdsp

Additional Information
Job Number26105355
Job CategoryRooms & Guest Services Operations
LocationVia Giuseppe Moscati 7, Rome 168, Italy
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: 1797,04 EUR

Additional Information: This hotel is owned and operated by an independent franchisee, Immobiliare Residenziale Pineta sacchetti, s.r.l. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

- Manage the full guest journey: reservations, check-in, stay, and check-out;

- Provide a professional and personalized welcome in line with Marriott standards;

- Handle phone calls, emails, and guest requests promptly and accurately;

- Proactively resolve operational issues and guest complaints;

- Manage guest requests throughout their stay, ensuring a high level of guest satisfaction;

- Handle payments, cash operations, and Front Office-related administrative procedures;

- Work closely with other hotel departments to ensure an efficient and seamless guest experience;

- Follow hotel procedures and Marriott quality and safety standards;

- Use hotel management systems and other tools required for Front Office operations.

Requirements





- Previous experience as a Receptionist / Front Office Agent, preferably in a hotel of a similar standard;

- Solid knowledge of Front Office procedures and operations;

- Good command of both Italian and English;

- Excellent communication and interpersonal skills;

- Strong guest and service orientation;

- Ability to work effectively as part of a team and manage high-pressure situations;

- Accuracy, reliability, and ability to work independently;

- Flexibility to work shifts, including weekends and public holidays.

- Knowledge of Opera PMS;

- Preferred Qualifications

- Previous experience within an international hotel chain;

- Knowledge of additional foreign languages.

- Employment under the Italian Tourism Collective Labour Agreement (C.C.N.L. Turismo), Level 3;

This company is an equal opportunity employer.

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At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86jdsp