03 ott - Montà
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About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact from initial booking through post-trip follow-up ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after travel to ensure a positive experience
Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
Maintain clear documentation and update booking systems as required
Qualifications & Skills
Excellent verbal and written communication skills
Strong customer service background (travel, hospitality, or service-related experience preferred)
Highly organized with strong attention to detail
Comfortable using technology and learning new booking platforms and systems
Reliable, proactive, and able to manage multiple client requests efficiently
Genuine interest in travel and helping clients plan memorable experiences
What We Offer
100% remote work environment
Flexible scheduling options
Opportunities for professional growth within the agency
Access to travel perks and industry-related discounts
Supportive team culture with ongoing training and development
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
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