Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86kyva

Join our Milan team as a Customer Service Representative, Wholesale EMEA, where you'll be at the heart of delivering an exceptional wholesale customer experience. In this dynamic role, you'll manage the entire order lifecycle, collaborate with sales agencies and cross-functional partners across the region, and provide best-in-class support to a diverse portfolio of customers. Combining operational excellence, analytical thinking, and a customer-first mindset, you'll help ensure smooth market execution, optimize order fulfillment, and contribute to the continued growth of our EMEA wholesale business.
Some of what you'll do:
- Be responsible for managing end to end process of the sales order cycle life (pre and after sales responsibility)



such as order entry in NuOrder - ERP, order maintenance, soft allocation and customer POs across all regions;
- Respond to all consumer inquiries by providing efficient and effective customer care, and ensuring customer satisfaction through a positive and proactive attitude (approximately 300 customers);
- Laise with external sales agency during the sales market, providing tools, update related to the collection and support with the order entering process. Support occasionally Milan sales appointment
- Create proforma invoice and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86kyva