Team Manager Customer Success | SMB (Milan)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86mq3s

At Lexroom we set the bar for legal AI - clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe .
Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose.
Why Lexroom ?
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.
At Lexroom , we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
We are looking for a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB Customer Success engine.
In this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space. You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion.
Strategy & Execution: Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base.
Team Leadership & Development: Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR).
Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professionals.
Cross-Functional Collaboration: Partner closely with Enterprise CS, Customer Care, Product,



and Sales to refine customer feedback loops and align go-to-market efforts.
Data-Driven Insights: Monitor account health signals, usage patterns, and churn risks to proactively implement retention and cross-sell initiatives.
1–2 years of experience as a Team Lead or People Manager in B2B Customer Success.
~ Proven track record in B2B SaaS managing high-volume, fragmented SMB customer bases at scale.
~ Hybrid CS & Commercial Mindset: Strong balance between driving customer value/product adoption and owning commercial metrics (NRR, expansion, renewals).
~ A peer-partnership mindset focused on supporting team execution, removing roadblocks, and fostering professional growth.
~ Language Skills: Fluency in both English and Italian (spoken and written).

At Lexroom , you’ll work alongside top talent in tech and legal AI.
Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
We hire exceptional people to make a difference - and we give them space to lead.
Your work will shape the future of legal technology and set new standards for the field.
If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.
Competitive Compensation: €70,000 – €90,000 gross annual base salary + stock options (ESOP) package.

Benefits That Matter
Hybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.
Performance Bonuses: Meal Vouchers: Daily support to make your lunch breaks easier.
Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
We’re not just building a product—we’re setting a new standard for the legal world.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86mq3s