Client Engagement Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86n04u

ppGiorgio Armani S.p.A. The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A|X Armani Exchange - are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in ****, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. /p h3Context and Purpose of the job /h3 pThe resource will join the Emporio Armani Client Engagement Team and, with the support and under the supervision of the tutor, will be involved in supporting CRM and Clienteling activities aimed at enhancing customer knowledge, strengthening customer engagement and loyalty, and contributing to business development through data-driven insights and targeted initiatives.



/p h3Responsibilities /h3 h3CRM CUSTOMER KNOWLEDGE /h3 ul liSupport to analyze market and customer reports /li liImprove and monitor in-store data collection and data quality /li liSupport and enhance a Company Customer centric culture /li liSupport to implement strategies and targeted actions based on consumer insights, that grow the customer base and drive sales and traffic, leveraging CRM and loyalty /li liAnalyze market trends through the usage of reporting tools and run periodic benchmarking /li /ul h3CLIENTELING /h3 ul liSupport in the development execution of digital marketing campaigns leasing with internal and external stakeholders /li liSupport in the organizaion and execution of initiatives and events that aim at business development, engaging new customers and increasing loyalty among existing ones /li liAssist in the deployment of a worldwide Clienteling strategy (process/tools/gifting) /li liSupport in the organization and delivery of trainings /li liFollow up and monitor KPIs (recruitment of new customers, retention and upgrading of actual customers, frequency of purchases etc.) /li liFollow up on Clienteling activities and consolidate best practices /li liSupport Store Staff at local level, reinforcing CRM and Clienteling practices in the Retail network /li /ul h3CROSSCHANNEL (with E-commerce) /h3 ul liSupport and work collaboratively with E-Commerce and other key departments in order to enhance a consistent and systematic Omnichannel approach /li /ul h3Requirements /h3 ul liMaster's Degree in Economics, Business Administration, Marketing or related fields /li liAbility to use Excel and Power Point /li liFluent in English (written and spoken) /li liAble to think through problem solutions /li liGood communication and interpersonal skills /li liAnalytical skills with an ability to clearly translate results into actionable insights /li /ul pWe promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth. /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86n04u