Multi Site Business Manager

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ppbAirportbr/ /b /p h3Multi-Site Business Manager - Milan Malpensa Airport /h3 h3The Role /h3 pLocation: Milan Malpensa Airport /p pAs Multi-Site Business Manager, you are responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results. You lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders. /p pThe MSBM oversees a portfolio of airport counters and gondola locations across multiple markets. The role requires frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations. /p h3Requirements /h3 h3Accountabilities /h3 h3People Accountabilities /h3 ul liPeople management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores /li liMonthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions) /li liDriving sales success through motivation of the team to hit daily and monthly KPI targets /li liPeople planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes /li liIdentify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas /li liLeading and motivating a #1 team through daily briefs performance 121 meetings /li liOwnership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively 'tilbury talent spotting', sourcing talent in the local area /li liOffer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members' passes /li liManage a large team, ensuring effective coordination, communication,



and productivity /li /ul h3Commercial Accountabilities /h3 ul liLead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them. /li liDrive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth /li liEnsure the best customer experience is being delivered; even when you're not around by embedding the magic service methodology. /li liBuild brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers /li liThink limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade /li liDevise and deliver a compelling eventing strategy for the counter /li liNavigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience /li liDemonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures /li liWeekly and Monthly productivity reporting to the Area Manager /li /ul h3Operational Accountabilities /h3 ul liWorking and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures /li liManagement on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines /li liAdhere to health and safety guidance in the workplace /li liExecute flawless visual merchandising and grooming standards on a daily basis /li /ul h3The Person /h3 h3Disrupt Innovate /h3 ul liNaturally creative, seeking innovative ways to over perform and deliver /li liAn entrepreneurial mindset,



focusing on the 'why?' and taking risks to reach for 'wow' results /li liAssertive with energy and drive to succeed /li /ul h3Win Together /h3 ul liStrong emotional intelligence and engaging personable skills that can be adapted to suit /li liAbility to build and maintain strong relationships with your team and stakeholders /li liActs with integrity and isn't reluctant to hold ownership /li /ul h3Share the Magic /h3 ul liDynamic and inspirational with customers and peers /li liExcitement for beauty and artistry /li liPassionate leadership taking pride in team success /li /ul h3Embrace the challenge /h3 ul liTime management and prioritisation /li liAgile and solution orientated /li liResilient when dealing with ambiguity /li liConfident leadership to galvanise a team through a strong sense of purpose /li /ul h3Why join us? /h3 ul liWe offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations /li liStructured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals /li liYou receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate /li liAccess to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets /li liOther fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more /li /ul pAt Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page! /p /p #J-*****-Ljbffr

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