SMB Customer Success Team Lead: Grow Retention

03 ott - Milano
Praxy

Lexroom is seeking a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB CS engine from our Milan HQ. You will own SMB CS execution, drive retention, expand relationships, and build a high-performing team in the legal AI space.
You will report to CS Leadership and collaborate with cross-functional teams to maximize customer retention and revenue expansion while maintaining a focus on English and Italian language proficiency.

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