Runner - Milan
Pubblicato il 01-10-2026 - Golden Goose Group in Milano
ph3DESCRIPTION /h3 pWe are looking for a passionate talent to build our customer experience. /p h3MISSION /h3 pThe Runner plays a dynamic, fast-paced role on the retail team, serving as the critical operational bridge between the back-of-house (BOH) stockroom and the sales floor (FOH). Reporting directly to the Store Operations Manager, the Runner ensures continuous stock flow, lightning-fast product retrieval for Sales Associates, and optimal sales floor replenishment to maximize conversion and minimize customer wait times. In addition to operational stock flow, the Runner actively engages in direct selling on the floor, contributes to achieving store commercial targets, and provides logistical support for in-store workshops and external partnership events. /p h3ESSENTIAL DUTIES AND RESPONSIBILITIES /h3 h31. Direct Sales, Floor Support Commercial Targets /h3 ul libDirect Sales Target Achievement: /b Actively participate in direct selling and customer interaction on the shop floor, assisting clients with product inquiries, suggesting complementary items, and directly contributing to store sales goals and main KPIs. /li libOn-Site Representation Promotion: /b On-site representation, sales, and workshop promotion. /li libReal-Time Floor Support: /b Partner directly with floor staff and Dream Makers by rapidly retrieving requested sizes, product categories, and customization materials from the stockroom during client fittings. /li libClient Engagement Registration: /b Offer a warm welcome to clients, passionately share Golden Goose product heritage, and ensure customers are properly registered on the Golden App for CRM profiling. /li /ul h32. External Partnerships Workshop Support (Non-Managerial Role) /h3 ul libWorkshop Material Readiness:
/b Assist in transporting, setting up, and clearing materials, tools, and stock required for in-store workshops and creative activations. /li libPartner Activation Support: /b Provide operational and stockroom support during external partner events and local PR activations (managing stock flow, packaging, and space logistics), without participating directly in the active execution or facilitation of workshops. /li /ul h33. Stock Flow, Replenishment Operations /h3 ul libFloor Replenishment: /b Monitor sales floor display levels continuously, executing swift replenishment from the stockroom to maintain pristine visual presentation and maximum product availability. /li libStock Movements Transfers: /b Assist the Stock Keeper and Store Operations Manager with incoming shipments, unpacking, sensor tagging, stock arrangement, cycle counts, and inter-store transfers. /li libOmnichannel Packaging Support: /b Support pre- and after-sales operations, including packing customer purchases, preparing e-commerce/omnichannel orders, and processing returns. /li libStockroom Floor Safety: /b Maintain clean, safe, and highly organized stockroom pathways and floor service areas, adhering to company health safety standards, GDPR guidelines, and loss prevention procedures. /li /ul h3KEY REQUIREMENTS /h3 pFluency in Italian and English.
Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. /p pEffective Communication: Clear, quick, and thoughtful communication with FOH and BOH teams. /p pHigh Energy Agility: Fast-paced physical execution with excellent time management under busy floor conditions. /p pActive Team Player: Collaborative spirit, supporting Sales Associates, Dream Makers, and Stock Keepers seamlessly. /p pAdaptability: High flexibility to shift between direct selling support, stock replenishment, and event setup. /p pProblem Solver: Quick to locate products, resolve sizing stock queries, and keep service flowing smoothly /p pLocation: Milan /p pPlease be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: Should you need any futher information, please feel free to get in touch /p pWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. /p pIn alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria. /p pWe focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants. /p pSalary Range: ******€ - ******€ RAL; 4° livello CCNL Commercio /p /p #J-*****-Ljbffr