Global Training & Knowledge Manager

01 ott - Montà
bonprix

pBonprix S.R.L. is seeking a specialist to develop an international Training Knowledge Management framework, covering governance, processes, and KPIs, and to drive innovation across our global CCM organization. /ppYou will analyze performance data to optimize FCR and customer satisfaction through better agent performance and training, transforming local standards into scalable international practices while ensuring framework adherence. /p #J-*****-Ljbffr

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