Jr Global Service Professional

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86pz42

h3bJOB DESCRIPTION: /b /h3h3bMAIN PURPOSE OF THE ROLE /b /h3pProvides technical support to the Global Service organization, contributing to remote and field support activities, service documentation, product support, and cross-functional initiatives.
Works closely with experienced Global Service professionals and internal functions such as RD, Quality, Manufacturing, TPD, and Marketing to develop technical knowledge and support service-related activities for existing and new products.
/ph3bMAIN RESPONSIBILITIES /b /h3ulliSupports Level 3 Field Support activities under the guidance of experienced Global Service professionals, including remote troubleshooting and technical issue investigation.
/liliDevelops knowledge of products, service tools, manuals, logs, and troubleshooting methodologies.
/liliIdentifies and troubleshoots basic product issues, escalating complex issues as appropriate.
/liliSupports technical activities performed by local service personnel and the implementation of Technical Service Bulletins (TSBs).
/liliParticipates in field co-travels and On-the-Job Training (OJT) activities to develop technical and customer-facing competencies.
/liliFollows applicable processes and procedures related to DHS products and customer support activities.
/liliContributes to the development and review of technical and service content.
/liliSupports the development, review,



and maintenance of service and quality documentation in accordance with applicable processes and procedures.
/liliParticipates in cross-functional meetings, contributing to discussions and activities from a Global Service perspective.
/liliExecutes assigned project and service deliverables, working toward agreed timelines and objectives.
/liliCollaborates with Planning, Quality, RD, Engineering, Manufacturing, TPD, Marketing, and local Service organizations on assigned activities.
/liliParticipates in cross-functional teams to investigate and resolve product and software-related issues.
/liliWorks with Service Representatives worldwide to support timely issue escalation and resolution.
/liliContributes to ensuring that service documentation is technically accurate and compliant with applicable processes.
/liliSupports the development and implementation of service strategies for existing and new products.
/li /ulpbThe base pay for this position is /b N/A /ppIn specific locations, the pay range may vary from the range posted.
/ph3bJOB FAMILY: /b /h3pField Services /ph3bDIVISION: /b /h3pCRLB Core Lab /ph3bLOCATION: /b /h3pItaly Milan : Viale Edison 110, Edison Park Centre /ph3bWORK SHIFT: /b /h3pStandard /ph3bTRAVEL: /b /h3pNo /ph3bMEDICAL SURVEILLANCE: /b /h3pNot Applicable /ph3bSIGNIFICANT WORK ACTIVITIES: /b /h3pNot Applicable /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86pz42