Student desk Intern
Pubblicato il 03-10-2026 - Galileo in Firenze
Job Summary
We are looking for an enthusiastic and service-oriented Student Desk Intern to join our Student Desk and Student Life team at Istituto Marangoni Firenze.
This internship offers a valuable opportunity to gain hands-on experience in student support, front-office operations, and administrative processes within an international higher education environment.
Working closely with the Student Care Supervisor and the Student Desk Team, the intern will contribute to creating a welcoming and efficient experience for students, faculty, visitors, and external partners, while supporting the daily operations of the School.
Key Responsibilities
Reporting to the Student Care Supervisor, the intern will support a variety of front-office and student service activities, including:
Reception & School Welcome
- Welcome students, visitors, and external guests, ensuring a professional and positive first impression.
- Support the management of entry and access procedures for visitors, suppliers, and external staff in coordination with the Facilities team.
- Maintain the reception and student desk areas in an organized and professional manner.
Communication & Student Support
- Manage and route incoming phone calls, emails, mail, and institutional communications.
- Act as a first point of contact for students, providing accurate information and assistance through multiple communication channels (in person, phone, and email).
- Support the proper handling and escalation of student requests to the relevant departments.
- Contribute to ensuring a high-quality student experience through timely and effective support.
Administrative Support
- Assist with data entry and updates across the School's information systems and digital platforms.
- Support the preparation and distribution of certificates, documents, communications, and student information materials.
- Help maintain accurate records and ensure smooth administrative processes.
Events & Operational Support
- Assist depar