Automation & Software Specialist
Pubblicato il 01-10-2026 - EUROIMMUN UK in Milano
h3Purpose /h3pAutomation Software Specialist is responsible for the installation, configuration, integration, validation, support, and maintenance of software applications and automation systems associated with in vitro diagnostic (IVD) instruments.
The role ensures the reliable operation of software-based solutions, laboratory connectivity, and instrument interfaces while supporting customers, internal stakeholders, and technical service teams in accordance with company procedures, quality standards, and regulatory requirements.
/ph3Role Key Responsibilities /h3ulliProvide remote and on-site technical support for software applications, automation systems, and diagnostic devices installed at customer facilities and within the company laboratory.
/liliInstall, configure, test, and commission software solutions, automation platforms, and diagnostic systems according to defined technical specifications and customer requirements.
/liliPerform integration activities between diagnostic instruments and Laboratory Information Systems (LIS), ensuring correct data exchange and system functionality.
/liliSupport instrument validation, qualification, acceptance testing, and go-live activities for software and automation solutions.
/liliDeliver customer training on software applications, automation workflows, and system operation to ensure effective and compliant use of installed solutions.
/liliAnalyze customer requirements and identify opportunities for software upgrades, workflow optimization, automation enhancements, and system improvements.
/liliCollaborate with Technical Support, Automation Management, IT Management, and external manufacturers to investigate and resolve software, connectivity, and automation-related issues.
/liliAct as the primary technical interface with manufacturers' software support organizations for escalation and resolution of complex technical issues.
/liliEnsure proper documentation and traceability of software versions, configurations, updates, and customer interventions.
/liliSupport data integrity,
cybersecurity, backup, and access-control practices associated with software and connected diagnostic systems.
/liliMaintain technical knowledge through continuous training on new products, software releases, automation technologies, and connectivity standards.
/li /ulh3Requested Competences /h3ulliBachelor's or Master's Degree in Software Engineering, Computer Engineering, Automation Engineering, Biomedical Engineering, Information Technology, or a related scientific discipline.
/liliPrevious experience in technical support, laboratory software, medical devices, diagnostic instrumentation, automation systems, or information technology environments.
/liliExperience with laboratory workflows and diagnostic systems is considered an advantage.
/li /ulh3Technical Competencies /h3ulliKnowledge of software installation, configuration, troubleshooting, and maintenance.
/liliKnowledge of diagnostic instrumentation and laboratory automation systems.
/liliUnderstanding of Laboratory Information Systems (LIS), instrument interfacing, and data communication protocols.
/liliBasic knowledge of computer networks, operating systems, databases, and cybersecurity principles.
/liliAbility to analyze and resolve software, system integration, and connectivity issues.
/liliKnowledge of quality and regulatory requirements applicable to medical devices and IVD environments.
/liliAbility to prepare and maintain technical documentation and service records.
/liliProficiency in Microsoft Office and common software support tools.
/liliGood command of written and spoken English.
/li /ulpCCNL level : bLivello 3 /b - Terziario, Distribuzione e Servizibr/Salary Range : €30,500 - €33,500 Annual Basebr/The salary range disclosed for this position is determined using objective and gender?neutral criteria, such as required skills, competencies, professional experience, and relevant industry experience.
Where applicable, the range is further aligned with the provisions and classification structures of the relevant collective bargaining agreement (CBA)u201D /p #J-*****-Ljbffr