Client Relationship Manager
Pubblicato il 03-10-2026 - UPS in Italia
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Job Description
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties And Responsibilities
- Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
- Advise customer on documentation required.
Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation.
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring shipment progress.
- Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
- Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. 8. Attend meetings with the client as deemed nece