Head of Customer Success
Pubblicato il 03-10-2026 - Locala in Milano
Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer. Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes.
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Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries.
With over 200 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada, and Dubai.
We’re looking for a
Head of Customer Success
to lead the Account Management and Trading teams to deliver exceptional client service, strong campaign performance, and revenue growth. This role partners closely with the
VP Sales, Account Director, and Country Manager
to strengthen client relationships,
drive account expansion, and optimize operational performance.
Your Role Will Involve
Leadership & Culture: Lead, mentor, and elevate the trading and account management teams, fostering a client-focused culture that delivers best-in-class service.
Strategic Alignment: Partner closely with the VP Sales, Account Director, and Country Manager to develop growth strategies, optimize operational performance, and handle commercial negotiations.
Client Strategy & Growth: Draft and present clear, actionable strategic recommendations and media plans. Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts.
Campaign Excellence: Oversee the end-to-end execution of multi-channel campaigns (Mobile, Desktop, CTV, DOOH), ensuring flawless setup, optimization, and reporting.
Technical Collaboration: Work with traders to troubleshoot issues, implement advanced a