Banking CS Operations Leader – SLA Focus

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86wf4d

Concentrix Italy is recruiting an Operations Manager at Vimercate (MI) to lead a team of Team Leaders and CSA in a banking BPO environment. You will drive SLAs, operational excellence and financial performance while maintaining strong client relationships.
You will coach and develop staff, review KPIs, and partner with Training, HR, Quality, and other teams to implement continuous improvements. This permanent, full-time role offers a competitive salary and growth opportunities within an

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86wf4d