Global Support Engineer
Pubblicato il 03-10-2026 - ECO3 in Biella
At ECO3, we're more than just a company-we're a community of innovators and problem-solvers. As a leading global supplier of prepress systems to the printing industry, we provide integrated solutions that boost productivity, cut costs, and promote sustainability. From printing plates to workflow software, we've got the tools to make your print process smoother and greener. You print. We care.
Key Responsibilities:
- Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
- Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
- Supporting beta-testing through testing, installation, basic training,
and continuous support.
- Reporting customer issues, recommendations, and other process-related problems.
- Diagnosing, resolving, and repairing system issues remotely to support local technicians.
- Preparing monthly reports for meetings, covering issues related to the product portfolio.
- Validation of new processing concepts in cooperation with application and R&D; consumables team in ECO3 HQ.
Qualifications and Skills:
- Fluent English speaking and writing skills,
- Electromechanical engineering bachelor or master degree,
- Willing to travel 50% to 60 % of working time.
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