It Service Delivery Specialist
Pubblicato il 03-10-2026 - Cmc in Trento
IT Service Delivery Specialist
Azienda : Cmc Tipo Lavoro : Full Time Italy
Descrizione Lavoro - IT Service Delivery Specialist
it's what's inside that counts
There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Vantaggi
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Why This Job
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle,
operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
- Works within all aspects of Service Delivery to ensure customer site is operational
- Ensures quality and consistency with the IT Ticketing System – Cherwell
- Assists with Asset Management through Cherwell
- Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
- Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
- Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
- Installs, maintains, and troubleshoots all computer hardware and software
- Adheres to IT policies and procedures
- Composes and ma