Program Manager, Tell Amazon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86wv80

Job ID: 10542391 | Amazon Italia Services Srl - B97

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Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

Key job responsibilities

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- Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.
- Partnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience.
- Leveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.
- Leading cross-functional initiatives to streamline processes, reduce manual effort,



and continuously improve our risk management operations.
- Drafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps.

A day in the life

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- Identifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.
- Collaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns.
- Analyzing automation performance metrics to measure effectiveness, identify gaps, and iterate on existing workflows.
- Developing and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks.
- Monitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the sy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/86wv80