03 ott - Roma
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Operation Analyst- Network Services
Azienda : Oerlikon Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Operation Analyst- Network Services
Key Responsibilities
Monitor, manage, and troubleshoot enterprise network infrastructure and services
Support network implementation, migration, and operational activities
Handle incidents, service requests, and problem management within defined SLA/OLA timelines
Provide technical support for routing, switching, wireless, SD-WAN, and network management environments
Recommend improvements related to redundancy, failover, scalability, and network optimization
Follow standard operational processes and identify opportunities for continuous improvement
Create and maintain operational procedures, escalation matrices, and recovery/restart workflows
Participate in troubleshooting, reconstruction, and recovery activities during major incidents
Perform analysis and remediation of hardware, software, and communication failures
Prepare and maintain technical documentation, SOPs, and knowledge base articles
Provide knowledge transfer and technical guidance to team members
Collaborate effectively with global virtual teams across multiple regions
Deliver high-quality customer support with strong communication and service orientation.
Understanding of ITIL framework and hands on experience in ITSM tools (Remedy, Service Now, Jira SM etc) with Incident, Service Request, Problem Management & Change Management processes
Must Participate in rotational shift support (AMER/APAC/EMEA) & Public Holiday respectively.
Must Participate in Weekend On-call support (Once in a month)
Experience & Required Technical Skills
Bachelor's degree in Computer Science, Information Technology, or a related field
CCNP certification preferred or equivalent networking qualification
Minimum 5–6 years of hands‐on experience in Network Operations, Support, and Troubleshooting within enterprise environments
Hands-on experience with Cisco Routing, Switching, and Wireless LAN
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