It Process Specialist
Pubblicato il 03-10-2026 - Altro in Roma
IT Process Specialist
Azienda : Sustainable Stainless Steel Producer
Tipo Lavoro : Tempo pieno
Italy
Descrizione Lavoro - IT Process Specialist
We are looking for an IT Process Specialist fixed-term employment of six months from October 2026 on to manage ITSM processes across multivendor environment as well as internal Outokumpu IT. The objective is to develop and drive continuous improvement and ensure we have required process support in place.
Key responsibilities
Improve and implement IT processes including training (both internal and external teams) e.g. on-/offboarding of new vendors, product owners, service managers, development teams
Drive continual ITSM process improvement, maintain and execute the process development roadmap
Document both formal process descriptions and hands-on how-to guides
Act as an ambassador, promote global and harmonized ITSM processes
Requirements
Working experience in IT Service Management and IT processes
Knowledge and hands-on experience of ITIL framework; incident,
service request, problem, change practices and CMDB. Agile service management framework (DevOps) is a plus
Hands-on knowledge of ServiceNow
Fluent in English language, spoken and written
Strong communication and teamwork skills
What we offer
Collaborative culture: a supportive, international environment focused on teamwork and continuous improvement
We expect to see you at the office 50% of the work time
For more information about the role, please contact Head of IT Service Management - Sari Javanainen, via phone +358 40 570 7826 during call time Friday 3rd of July 10-11 EET.
Informazioni sull'azienda
Sustainable Stainless Steel Producer
Outokumpu is a global stainless steel manufacturer. Hot and cold rolled coil, strip, sheet, precision strip, quarto plate, bar, and semi-finished long products. Ferrochrome.