Guided Tours Operations Manager
Pubblicato il 03-10-2026 - Empire Tours & Productions in Milano
Compensation: €50,000–€60,000 gross annual salary, depending on experience, plus a performance-based premio of up to 10%, plus a guiding rate of €35/hour for tours personally led (negotiable)
About the Role:
Tour Guide City Manager / Site Manager
Empire Tours & Productions is seeking a hands-on, entrepreneurial City Manager to build and operate our growing Milan business.
This person will essentially act as the local owner of Empire's Milan operation, with responsibility for people, products, partners, customer experience and day-to-day performance. This is a build-from-scratch role: the candidate will work directly with Empire's team to research, write, develop and test the tour portfolio we launch in Milan — and will personally guide tours as one of Empire's first guides there while the local guide team is hired and trained.
We are looking for someone who enjoys building an operation rather than simply inheriting one.
Key Responsibilities
- Oversee Empire's daily Milan tour and experience operations.
- Work with Empire's team to research, write,
test and launch Milan's tour portfolio from scratch — this is a hands-on product-development role, not managing an existing lineup.
- Personally guide tours as one of Empire's first guides in Milan during launch and ramp-up, until the local guide team is hired and trained.
- Recruit, train, schedule and manage tour guides and operational staff.
- Maintain high standards for customer experience and tour quality.
- Develop relationships with attractions, venues, hotels, restaurants, transportation companies and other tourism partners.
- Identify opportunities for exclusive inventory, partnerships, combinations and ancillary revenue.
- Manage scheduling, staffing levels, guide performance and operational logistics.
- Monitor product-level sales and financial performance.
- Work with Empire's marketing and distribution teams to improve product performance.
- Ensure operational issues are identified and resolved quickly.
- Assis